Are you a people person who loves solving problems, creating seamless customer experiences, and driving real impact? We’re looking for a Customer Success Specialist to join our Revenue Operations team and help us take client relationships and operational efficiency to the next level. If you’re proactive, resourceful, and eager to learn, this could be your perfect role.
About Fygë
Fygë is redefining corporate catering by delivering high-quality food experiences for businesses. We don’t just serve meals—we build better workplaces through fresh, creative catering solutions. Reliability, quality, and top-tier hospitality drive everything we do, and we back it up with exceptional customer service and business-grade technology.
What You’ll Do
As a Customer Success Specialist, you’ll be the frontline of our client experience, ensuring smooth operations and driving sales growth. Your daily responsibilities will include:
- Managing Client Orders – Handling inquiries via phone and email, guiding clients through the full order cycle from first quote to final feedback.
- Driving Revenue Growth – Helping us speed up response times, shorten closing cycles, and improve client retention. You will also support our client acquisition strategy, including outreach campaigns and lead follow-up.
- Improving Processes – Spotting inefficiencies and recommending better workflows, reporting methods, and data tracking.
- Gathering Insights – Understanding client needs, sharing feedback with our internal teams, and helping us refine our offerings.
- On-Site Client Visits – Occasionally visiting prospects and existing clients in Helsinki, Espoo, and Vantaa to strengthen relationships and ensure exceptional service.
What We’re Looking For
You don’t need to check every box—but curiosity, adaptability, and a problem-solving mindset are essential. Here’s what helps:
- Experience – A background in customer service, sales, or hospitality is a plus.
- Communication Skills – Strong in both English and Finnish, able to connect with clients effectively.
- Problem-Solving Mindset – You stay calm under pressure, adapt quickly, and find solutions.
- Tech-Savviness – Comfortable with CRMs, performance tracking, and reporting.
- Flexibility – While remote work is an option, this role requires in-person meetings with clients in the Helsinki area.
If you bring additional skills or experience that could be valuable—even if not listed here—mention them in your application! We love seeing what makes you unique.
What We Offer
- Salary: €2,500/month
- Start Date: As soon as we find the right person, latest by March 2025
- Work Flexibility: Remote work options with occasional client visits
- Perks: Free breakfast and snacks at the office
- Wellbeing: Free gym & spa access at our Ruoholahti HQ
- Growth: Professional development and career advancement opportunities
Hiring Process
- Screening call with our Head of Revenue Ops, Evi
- On-site interview with our team in Ruoholahti, Helsinki
- Final decision & offer
If you’re ready to help clients succeed, optimize operations, and be part of an exciting, fast-growing company, we’d love to hear from you! Apply now through our official career page and let’s build something great together.
Evelin Bako